Frequently Asked Questions

Q: How do you deliver and how much will it cost?
A: We use Australia Post - Parcel Post Express service to deliver your purchases in Australia. For international deliveries we use DHL. Please see Shipping for further information. 
Q: Can you gift wrap my purchases?
A: All purchases are wrapped in tissue paper and a Little Fox Kids' Shoe Company shoe bag. We can include a gift message on a Little Fox Kids' Shoe Company card. 
Q: How do I know what size to buy? 
A: Please refer to the Little Fox Kids' Shoe Company Measuring Chart and Shoe Size Guide on the website. It is best to check the measurements using this guide, as sizes do vary between different shoe brands. For a perfect fit, we suggest you use our Measuring Chart. 
Q: Can my order be delivered to a different address from my billing address?
A. Yes, it can. You will find an option to choose a different delivery address during the checkout process. 
Q. What happens if I am not home when the parcel is delivered?
A. For Australian deliveries, usually a card will be left with instructions for where to collect your parcel. If the parcel cannot be delivered it will be returned to us. In that circumstance, we will contact you to arrange sending your parcel out again. 
Q: Is there GST on my order?
A. Yes, GST is included in the RRP listed on the website. 
Q. How can I pay for the goods?
A. You can pay for your order by using the following: Visa, MasterCard, PayPal.
Q. Can you deliver anywhere?
A. We can deliver to any address in Australia, and to most countries outside of Australia. Please see Shipping for further information. 
Q. What do I do if an item does not fit?
A. Return the unused goods within 14 days of receipt, along with the original packaging. Refer to the Returns and Exchanges information on the website.
Q. Can I cancel my order? 
A. You can cancel your order if your goods have not been dispatched. If we receive your request after your order has been dispatched, unfortunately we cannot cancel your order.